Crisis Counselling
One Day Workshop

The workshop aims to enable the participants to assist their clients who are experiencing crisis. It is a general program designed to take into account all potential crisis situations or incidents. For example organisational interpersonal conflict, staff relationships, traumatic incidents, relationship crisis, personal crisis, and health issues.
Participants will be encouraged to share experiences and investigations. The program will be equally balanced between presenter/discussion and practice.

Content Outline

• Understanding Crisis
• The breakdown of harmony
• Emotional turmoil
• The characterisation and stages of crisis
• The victim's response to crisis

Assessment and Intervention Techniques

• The victim's unique response to crisis – diagnosis and support
• The different phases of crisis
• Dealing with the angry victim
• Responding to grief responses
• Assuming appropriate roles during initial contact
• Setting goals and objectives

The Crisis Intervention Framework

Relevant applications of counselling skills

• Rapport building
• Identifying and overcoming blockades
• Specific listening techniques
• Problem focus and action plans
• Closure

Other models – CISD

• The Mitchell Model – individuals and groups
• The three stage revised debriefing model – individuals
• How the Mitchell Model and three stage may prevent or contribute to the development of PTSD and general stress

ENROL